Consultant (m/w/d)

SOLCOM zählt zu den führenden Technologiedienstleistern in den Bereichen Softwareentwicklung, IT und Engineering. Seit mehr als 30 Jahren arbeiten wir als Partner global agierender Spitzenunternehmen aller Branchen und sind weltweit im Einsatz, wo Innovation entscheidet.
We are currently looking for an ITSM & CMBD Consultant.
The project can be carried out 100% remotely after an on-site onboarding.
You will be responsible for the following tasks:

• Analyzing the currently existing IT- Lifecycle Management and consulting and implementation an updated Version for the Infrastructure 2.0-Project.
• Information exchange and coordination is essential with technical architects of the project alongside the integration of defined services in operation. Lessons Learned based approach of current Infrastructure Design.
• Design and updates to service requests and their workflows within Ivanti Heat Service Management Tool.
• Propose solutions to increase the level of automation that incorporates the integration of tasks of all necessary departments involved in the service delivery as well as the surrounding tool landscape (e.g. provisioning of IT infrastructure such as server deployment and firewall rules).
• Outline a holistic workflow design that depicts the integration of the present systems.
• Creation of a roadmap that illustrates the major milestones, work packages and tasks for future implementation.
• Revision of the existing CMDB systems and proposal on a centralized CMDB service for INFRA2.0
• Revision and definition of governance processes for INFRA2.0

Anforderungen

Must:

• Experience in various different IT automation concepts and tools
• 5 years+ experience with IT Lifecycle Management
• 5 years+ experience with CMDB systems
• 3 years+ experience with CRITIS environment requirements - grid operator sector (EU NIST

2.0/IT Sicherheitsgesetz)

• A broad technical ITSM and governance experience is required
• Understanding of ITIL concepts
• Capable to create processes, theoretically and convincingly
• German (C1) and English (B2)

Nice:

• Ivanti HEAT / ITSM Managements
• Jira, Confluence
• GitOps
• IT-Infrastructure Architecture

Zusätzliche Informationen:
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