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BAS Service Owner - Atlassian Confluence/Jira Service (RO)

Requirements

• University Degree or equivalent
• 7-9 Years experience in Application Support or Management
• ITIL Introduction & Basics
• Familiarity with Atlassian tools

Job description

Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation.
With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions. The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape.
The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements.
Our customer operates as a dynamic IT service provider, supporting the digital transformation of the German economy.

Main responsibilities

• Operational end-2-end responsibility for ensuring the delivery and performance of the Atlassian Confluence/Jira/Bitbucket services offered to the internal units as service owner according to the contractually defined SLAs/KPIs/SOWs and verification of application/compliance, single point of contact across the entire operational phase of all services and service components.
• Technical management/coordination of the local and global internal and external resources (manufacturers, license suppliers) required for service delivery and involvement in a proactive manner.
• Application of certified best practice process understanding (ITIL) to gain an understanding of the customer contract and the corresponding operational delivery obligations (technical, procedural, regulatory, qualitative) for Confluence/Jira/Bitbucket and initiate appropriate actions.
• Manage sustainable problem resolution, coordinate root cause analysis, quality review and handover to service management.
• Identifying and contributing ideas to achieve service growth (onboarding of further delivery units and departments) with associated “cost-per-user” optimization and participating in their implementation (globally within the company group and for the internal IT service providers).
• Creation and quality assurance of customer-specific documentation for Confluence/Jira/Bitbucket and corresponding reviews (e.g., coordination of operating manual reviews, …). Making sure that the Help Center Space in Confluence is up to date, and necessary trainings materials are available.
• Supplier management incl. license management and procurement.

Benefits

More reasons to work with us
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Yearly training budget

Use your personal training budget to gain new skills and knowledge and continue on the path of self-development.
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Hybrid work

Work from the comfort of your home or any of our amazing offices.
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Internal initiatives

Take part in our knowledge-sharing meetups organised by and for tech enthusiasts.

Recruitment process

It only takes a few steps
Different roles have different requirements, so the recruitment process depends on the specific position you are applying for.
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Checking your CV

We read every resume we receive carefully. If you meet our requirements, we will call you to learn more about your expertise and needs.
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Evaluating your qualifications

After an initial phone call, we check your skills with a task related to your position and provide you with feedback afterwards.
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Making an appointment

The next step is a meeting at our office or online, where you can learn more about the team and our work culture from a Spyrosoft manager and/or partner.
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Getting the answer

At Spyrosoft, we contact every person participating in the recruitment process. Upon acceptance, we will provide a list of the next steps.

Meet the recruiter

It’s up to you to decide what your next step is. At Spyrosoft, you’ll have the chance to thrive and be yourself.
Claudia Neamți
Senior Recruitment Specialist

Meet the recruiter

I believe that everybody has the potential to achieve success. At Spyrosoft we support you in your professional growth at every stage!
Elena Popescu
Senior Recruitment Specialist
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